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Delivery and Returns

Delivery & Returns.

Delivery


All delivery timescales are approximate and subject to availability. At peak times, especially around Christmas and Public Holidays, and during bad weather, deliveries may take longer than anticipated to arrive. We will provide tracking numbers for the relevant delivery service used. Although we will assist you in any way we can, we cannot be held responsible for any delays experienced, we offer no guaranteed delivery times and do not refund postage fees for late deliveries.

Please ensure that your delivery address details are correct, as we will not replace or re-send any order at our expense if incorrect details have been supplied by you. We may at our discretion, upgrade the postage option for orders of significant value or heavy items, we will not charge you any extra postage fees for this. We may provide your telephone number and/or e-mail address to the nominated courier for tracking purposes and for them to notify you of an approximate delivery time.

We use different couriers for different items, depending on the size of the item /order.

We normally use Royal Mail 48 service for all free postage which, tends to deliver within 2 to 3 working days.

In addition to the standard postage mentioned, we also offer Next Day Delivery as an upgradable service, so that if you need your item with you asap, we can assist with our fast and efficient delivery service.

You can also choose the Click & Collect in shop option, however, not all of our stock is held locally so please contact us to arrange for a suitable time for collection.

International Post.

Please send us an email and we will provide you with the cost for postage to your desired destination. Please note, that we may not be able to post to all countries.

Returns

We will accept returns in UK within 14 days of purchase, provided, all the labels/tags are still intact. Any item sold boxed, must be returned in the original box with all the packaging. We do not accept international returns. The buyers will pay for the return postage, unless wrong item was sent or it arrived damaged. The buyer will have to provide proof of damage by emailing photos of the item.